Mandatory Director Identification With the implementation of the Director Identification Numbers (DIN’s or Director ID’s) pending, it will be important to understand the new obligations for those operating in the capacity of a Director, as failure to apply for a…
Not only are we seeing different business models emerge based on an awesome customer experience – Uber, airbnb, trunkclub – the pressure is on all of us to lift our game with every customer touch point. One of the most…
My answer is a definite No! My definition of leadership is to positively influence other peoples’ behaviours, intentionally or accidentally. (Leadership can occur accidentally through unconscious behaviours of someone that impact others). I have known and witnessed some incredible leaders…
A list of actions to connect with customers: Formal reviews. Newsletters / information / tips / reminders / special offers … electronic … and follow up. Social media. Sourcing accurate customer feedback … e.g. Surveymonkey, NPS (net promoter score), interviews.…
A quick reminder about changes to casual employment laws. By 27 September 2021, employers (other than small business employers) need to assess whether any existing casual employees (employed before 27 March 2021), are eligible to be offered to convert to permanent employment.…
You’ll have an extra step to take if you have new employees who start from 1 November 2021 and they don’t choose a super fund. You may now need to request their ‘stapled super fund’ details from the ATO. A…
There are a myriad of metrics that are useful for businesses … measuring causes and results. However, there are some commonly used metrics that can be quite useless and some others that are less common that can be important. This…
With lockdowns returning to most of the country over the past few weeks, small businesses need your help to rally around them and ensure businesses and their staff can make it through this period. As Bookkeepers we are the forefront…
Does anyone run their own business or play a pivotal role in one without wanting it to be awesomely successful …. Profitable, enjoyable, meaningful, great place to work, sensible hours, not overly stressful? Surely we all have those goals, in…